Privacy Policy

Version 1.6 | Prepared 17 May 2026

This notice explains how we collect, use, share and protect personal information when you visit www.jetmarbella.com, make an enquiry, or book a private charter, empty leg or individual seat with us. Please read it alongside our Terms and Conditions.

1 Who we are

1.1 JetMarbella and Jet Marbella are trading names of Super Fly Jets Limited, registered in England and Wales with company number 09503474, registered office C/O Pollock Accounting, 3-4 Sentinel Square, London, England, NW4 2EL. We operate from Calle Ribera, Puerto Banús, 29660 Marbella, Spain.

1.2 Super Fly Jets Limited is the controller of the personal information described in this notice. In this notice, “we”, “us” and “our” mean that company trading as JetMarbella.

1.3 For any privacy question or request, contact admin@jetmarbella.com or +34 951 12 71 31, or write to our registered office marked “Privacy”.

2 Information we collect

2.1 Enquiry and contact details: your name, email address, telephone or WhatsApp number, company name, and the content of messages you send us.

2.2 Flight requirements: routes, airports, dates, times, passenger numbers, baggage, pets, catering preferences and any other details you give us to prepare a quote or booking.

2.3 Passenger and travel document details: names, dates of birth, nationality, passport or identity document details and other information that operators, airports and border authorities require.

2.4 Payment and billing information: billing name and address, payment references and transaction records. Card details are processed by our payment providers; we do not store full card numbers.

2.5 Assistance, dietary and medical information: details about mobility, special assistance, allergies or medical needs that you choose to give us so a flight can be arranged safely. This can be special category data and is handled as described in section 4.

2.6 Website and device information: IP address, browser and device type, pages visited and similar technical data collected through cookies and similar technologies on our website. See section 9.

2.7 Compliance information: information needed for identity, sanctions, anti-money-laundering or source-of-funds checks where these are legally required.

2.8 We collect most information directly from you or the person booking on your behalf. We may also receive information from aircraft operators, handling agents, payment providers, partners within the SuperFLY group of brands, and publicly available sources used for compliance checks.

2.9 If you provide information about other passengers, please make sure they are aware of this notice and that you are entitled to share their details with us.

3 How we use your information and our legal bases

3.1 To respond to enquiries and prepare quotes: necessary to take steps at your request before entering into a contract, or our legitimate interest in responding to business enquiries.

3.2 To arrange, confirm and manage bookings, including passing details to operators and airports: necessary to perform our contract with you or the customer who booked.

3.3 To take and refund payments and keep accounting records: performance of contract and compliance with legal obligations, including tax and accounting law.

3.4 To meet aviation, security, border and compliance requirements: compliance with legal obligations.

3.5 To handle changes, cancellations, refunds, complaints and claims: performance of contract and our legitimate interest in establishing, exercising or defending legal claims.

3.6 To send service messages about your flight: performance of contract.

3.7 To send marketing such as empty-leg alerts and offers: your consent, or where the law allows, our legitimate interest in marketing similar services to existing customers. You can opt out at any time (see section 8).

3.8 To run, secure and improve our website and services, including analytics: our legitimate interests and, where required, your consent for non-essential cookies.

3.9 Where we rely on legitimate interests, we have considered your interests and rights and believe they are not overridden. You can ask us for more information about that assessment.

4 Special category information

4.1 We only collect health or similar sensitive information where you give it to us so that assistance, medical, mobility or dietary needs can be met. We use it with your explicit consent, or where necessary to protect someone’s vital interests, or to establish, exercise or defend legal claims.

4.2 We share it only with those who need it to provide the flight safely, such as the operator, crew and handling agent. You can withdraw consent, but this may affect our ability to arrange the assistance requested.

5 Who we share information with

5.1 Aircraft operators and their crew, who provide the flight and are separately responsible for the personal information they hold.

5.2 Airports, private terminals (FBOs), handling agents, ground transport and other suppliers involved in your journey.

5.3 Border, immigration, customs, security and other public authorities where legally required.

5.4 Payment providers and banks that process payments and refunds.

5.5 Service providers acting on our instructions, such as website hosting (Squarespace), email, cloud storage, messaging, analytics and accounting providers.

5.6 Professional advisers, insurers and auditors, and courts, regulators or law enforcement where required by law or to protect our legal rights.

5.7 Companies within the SuperFLY group of brands, where needed to handle your enquiry or booking.

5.8 A buyer or successor of our business, subject to equivalent confidentiality and protection.

5.9 We do not sell your personal information.

6 International transfers

6.1 Private aviation is international. Your information may be transferred outside the United Kingdom and the European Economic Area, for example to an operator, airport or authority at your destination, or to service providers based in other countries.

6.2 Where we transfer personal information, we rely on adequacy decisions, appropriate safeguards such as the UK International Data Transfer Agreement or the EU Standard Contractual Clauses, or, where permitted, the transfer being necessary to perform the contract you have asked for. Contact us for more information about the safeguards used.

7 How long we keep information

7.1 Booking, payment and related correspondence records: normally six years after the end of the financial year in which the booking took place, to meet tax and accounting obligations and for possible legal claims.

7.2 Enquiries and quotes that do not lead to a booking: normally up to two years from our last contact.

7.3 Passport, identity and special category information: kept only as long as needed for the flight and related legal or compliance obligations, and then deleted or securely archived.

7.4 Marketing preferences: until you unsubscribe, after which we keep a suppression record so we do not contact you again.

7.5 We may keep information for longer where required by law or where needed for an ongoing complaint, claim or investigation.

8 Marketing

8.1 We will only send marketing where we have your consent or where the law otherwise allows. You can opt out at any time by using the unsubscribe link in any marketing email or contacting admin@jetmarbella.com. Opting out does not affect service messages about a booking.

9 Cookies and website technologies

9.1 Our website is hosted on Squarespace, which uses essential cookies to make the site work and, where enabled, analytics cookies to show us how visitors use the site. Embedded content, such as Google Maps and social media links, may set cookies or collect data under those providers’ own privacy policies.

9.2 Non-essential cookies are used only in accordance with applicable law and your choices. You can manage cookies through any cookie banner on our site and through your browser settings.

10 Your rights

10.1 Depending on the law that applies, you may have the right to: access your personal information; correct inaccurate information; erase information; restrict or object to processing, including objecting to direct marketing at any time; data portability; and withdraw consent at any time, without affecting earlier lawful processing.

10.2 To exercise a right, contact admin@jetmarbella.com. We may need to verify your identity. We will respond within one month, which may be extended where the law allows. There is normally no charge.

10.3 We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

11 Complaints

11.1 Please contact us first so that we can try to resolve your concern. You also have the right to complain to a data protection authority, including the UK Information Commissioner’s Office (ico.org.uk) or, if you are in Spain, the Agencia Española de Protección de Datos (aepd.es), or the authority in the EU country where you live or work.

12 Security

12.1 We use appropriate technical and organisational measures to protect personal information, including access controls and secure service providers. No method of transmission over the internet is completely secure. Please send passport, payment and sensitive details only through a secure route that we provide, and verify any change of bank details by telephone using a number you have previously verified.

13 Children

13.1 Our website and services are not directed at children. Bookings must be made by an adult. We process information about child passengers only as provided by their parent, guardian or the person booking, and only to arrange the flight.

14 Changes to this notice

14.1 We may update this notice from time to time. The current version will always be available on our website, with its version date. Where changes are significant, we will take reasonable steps to let you know.

15 Contact

Super Fly Jets Limited trading as JetMarbella | Company number 09503474 | Registered in England and Wales.

Registered office: C/O Pollock Accounting, 3-4 Sentinel Square, London, England, NW4 2EL.

Privacy contact: admin@jetmarbella.com | +34 951 12 71 31.

Version 1.6, prepared 17 May 2026.